🛍️ BUYER FAQ
Refund & Return Policy
When you make a purchase on Loop, you have 3 days after delivery to report any issues with your order by emailing our support team with clear photos.
Covered by Buyer Protection: • Incorrect or missing items • Undisclosed damage • Misrepresentation of the costume (e.g. size, brand, or style not as described)
Not Covered: • Fit issues (too big/too small) • Change of mind • Personal style preference
If it doesn’t work out, you can always re-list the item on Loop!
Where does Loop ship?
Loop currently ships across Canada and the U.S. • Shipping labels are provided for all sales & are purchased by the buyer. • All packages must be shipped using Loop-provided labels to qualify for buyer/seller protection. • International shipping outside North America is not yet supported
How do I track my order?
Tracking updates may take up to 48 hours after drop-off. You’ll receive an email with your tracking number once the seller ships.
👗 SELLER FAQ
What types of costumes are accepted?
We accept full dance and performance costumes in excellent to gently used condition.
✅ Eligible: • Complete costumes (including accessories if part of the original set) • Clean & ready to ship • No major flaws (stains, rips, broken zippers) • High-quality / competition-level pieces • Costumes typically purchased for $100+
🚫 Not accepted: • Practice wear (bodysuits, tights, rehearsal basics) • Incomplete sets (missing key pieces) • Damaged, pilled, or heavily altered items
Why is my listing in review?
When a listing is created or edited on Loop, it passes through the various systems we have in place to monitor quality, accuracy, and compliance with our resale standards. This includes reviewing item condition, verifying description details, checking for prohibited content, and ensuring that pricing aligns with market value. Our team may make adjustments or reach out for clarification before a listing goes live to ensure a consistent and trustworthy experience for buyers.
When do I get paid for a shipped order?
Once your item is delivered, the buyer has 3 days to confirm they’ve received it. If the buyer doesn’t take action, funds are automatically released to you on the 5th day after the tracking shows as delivered.
After payment is released, it can take 5–7 business days to appear in your bank account
What are the fees for selling on Loop?
Our fee structure is simple and transparent. For all sales, you keep 80% of the sale, and Loop Costumes takes a 20% commission. This covers platform fees, customer support, and marketing to get your listings seen by the right buyers.
How does shipping work?
Loop provides every seller with a prepaid, trackable shipping label once an item sells. Sellers are required to ship the costume within 5 days of purchase. Costumes should be packaged securely to prevent damage in transit, and for buyers purchasing multiple costumes from the same seller, items can be bundled into a single shipment as long as they meet the weight limits of the shipping label.