🛍️ BUYER FAQ
Where does Loop ship?
Loop currently ships across Canada and the United States. Shipping labels are provided for all sales and are purchased by the buyer at checkout. It is important that sellers use these Loop-provided labels for their shipments. For orders shipped across the Canada–U.S. border, additional duties or taxes may apply upon delivery. At this time, Loop does not support international shipping outside of Canada & the US.
How do I track my order?
Tracking updates may take up to 48 hours after drop-off. You can see tracking details linked in your Inbox under Orders. Or click "View Order Details" in the automated email sent after your purchase has been made.
Refund & Return Policy
If you experience any issues with your order, you have three days after delivery to contact our support team by email. You will be asked to include a clear description of the problem along with photos and/or video so we can review your request.
Returns are approved only in specific cases, such as when an item is incorrect or missing or is misrepresented in the listing - for example, if the style differs from what was described. Customers may be responsible for the return shipping costs back to Loop Costumes.
We’re unable to accept returns for reasons such as fit issues, change of mind, or personal style preference. If your purchase doesn’t work out, you’re always welcome to re-list the item on Loop and give it another chance to find the right home.
👗 SELLER FAQ
What types of costumes are accepted?
We accept full dance and performance costumes in excellent to gently used condition.
✅ Eligible: • Complete costumes (including accessories if part of the original set) • Clean & ready to ship • No major flaws (stains, rips, broken zippers) • High-quality / competition-level pieces • Costumes typically purchased for $100+
🚫 Not accepted: • Practice wear (bodysuits, tights, rehearsal basics) • Incomplete sets (missing key pieces) • Damaged, pilled, or heavily altered items
Why is my listing in review?
When a listing is created or edited on Loop, it passes through the various systems we have in place to monitor quality, accuracy, and compliance with our resale standards. This includes reviewing item condition, verifying description details, checking for prohibited content, and ensuring that pricing aligns with market value. Our team may make adjustments or reach out for clarification before a listing goes live to ensure a consistent and trustworthy experience for buyers.
When do I get paid for a shipped order?
Once you drop your package off, please click “Item has been shipped” in your account. You’ll be paid as soon as the buyer clicks “I’ve received this order.” If the buyer doesn’t confirm receipt, we have automations in place so that payment will be released 10 days following shipping out your item. You will receive an email confirming.
After payment is released, it can take 5–7 business days to appear in your bank account
What are the fees for selling on Loop?
Our fee structure is simple and transparent. For all sales, you keep 80% of the sale, and Loop Costumes takes a 20% commission. This covers platform fees, customer support, and marketing to get your listings seen by the right buyers.
How does shipping work?
Loop provides every seller with a prepaid, trackable shipping label (purchased by the buyer) once an item sells. Sellers are required to ship the costume within 5 days of purchase. Costumes should be packaged securely to prevent damage in transit, and for buyers purchasing multiple costumes from the same seller, items can be bundled into a single shipment as long as they meet the weight limits of the shipping label.
How do I close a listing?
To delete or close your listing, please log in to loopcostumes.com and click on your profile icon. From the dropdown menu, select “Your Listings". Scroll to the item you’d like to remove, click the three dots at the top of the listing, and select “Close Listing”.